If you are eligible to receive a full or partial refund based on the ‘Are you eligible for a return?’ Diagram above, you can find information as to how refunds are processed using ZipPay, AfterPay and Sezzle below:
ZipPay:
Full/ Partial Refund – Once we process the refund on our system, your ZipPay account will be credited with the agreed refund amount. The funds will then be put towards any balance currently owing on your account. If the refund amount puts your account into credit, you can contact the ZipPay Customer Care team to arrange for the funds to be returned to you.
AfterPay:
Full Refund – If you have paid the full amount owing, your refund will be sent to AfterPay who will return the funds to the bank account linked with your AfterPay account. If you have not paid for all of the instalments, you will be refunded the instalments you have paid.
Partial Refund - If you have paid the full amount owing, your refund will be sent to AfterPay who will return the funds to the bank account linked with your AfterPay account. If you have not paid for all instalments, AfterPay will adjust your payments from your last instalment backwards. As they are unable to spread the new purchase price out evenly across four payments your final payment might be reduced to zero, but the rest of your payments may stay the same.
Sezzle:
Full Refund – If you have paid the full amount owing, your refund will be sent to Sezzle who will return the funds to the bank account linked with your Sezzle account. If you have not paid for all of the instalments, you will be refunded the instalments you have paid.
Partial Refund - If you have paid the full amount owing, your refund will be sent to Sezzle who will return the funds to the bank account linked with your Sezzle account. If the refund amount is less than the amount outstanding, Sezzle will remove or reduce your future instalments. For example, if you make a $200 Sezzle purchase (i.e. 4 instalments of $50) and you have paid your first instalment of $50, you then have three (3) instalments remaining. If you receive a $70 refund, Sezzle will remove your 4th instalment and reduce your 3rd instalment by $20 (now $30).
For more information, please feel free to head to the FAQ’s pages below:
https://zippay.com.au/faq-items/
https://help.afterpay.com/hc/en-au/sections/203372906-Returns-Refunds
https://sezzle.com/faq/shopper
*Please note, all refunds processed through these payment methods may take 3-10 business days before the funds are visible in your account
