How long does delivery take?* affected by COVID
Please head over to our Shipping Page HERE to read up on all of our information regarding international and domestic shipping.
How long does it take for my order to be processed? * affected by COVID
All orders will be shipped the following business day, this excluding public holidays and weekends. All orders placed over the weekend will be shipped Tuesday morning at the latest. We appreciate your patience during busy periods.
Do you offer free shipping?
Yes! We offer FREE TRACKED SHIPPING for all order totals over $99 (total must be after any discounts have been applied)! Read more on our Shipping Page.
How can I track my order?
Where do you currently ship to?* affected by COVID
We ship worldwide, excluding the following countries for Standard International Shipping: Costa Rica, Turkey, United Arab Emirates, Israel and Mexico. Read more about our shipping options on our Shipping Page.
Umm, my order hasn't arrived yet?
An order cannot be declared missing until 30 business days (excluding public holidays and weekends) have passed to allow for unexpected delays with the postal services. If it has gone past the expected delivery date, please contact: firstname.lastname@example.org
To find out how long delivery takes to where you are in the world, please head on over to our Shipping page.
Will I have to pay duties/custom tax?
Unfortunately, in some countries you are liable to pay extra duties/tax on orders. Please check with your local customs office before ordering.
Can i return my order?* affected by COVID
Please head on over to our Returns Page to read up on all the information regarding the returning of your order. Please fill out the returns form and our team will be in contact.
How do begin the returns process?
We understand that things can go wrong with online shopping, so we have kept our returns process as simple as possible! If you head on over to our Returns Page, fill out and submit the attached form, a member from our returns team will be in contact with you shortly.
My item is out of the warranty period, can i still return it?
Please email email@example.com for any questions regarding out of warranty items.
Can you print me off a shipping label?
Unfortunately, we are unable to print off shipping labels for other countries.
Will you pay for my postage back?
Indie and Harper are only able to cover the postage back for faulty or damaged goods. Please check with our returns team (firstname.lastname@example.org) on how to post back your jewels.
Can I get a refund on a clearance item?
Unfortunately, we do not offer exchange or refund on clearance items
Afterpay, Zippay and Sezzle Returns
If you are eligible to receive a full or partial refund based on the ‘Are you eligible for a return?’ Diagram above, you can find information as to how refunds are processed using ZipPay, AfterPay and Sezzle below:
Full/ Partial Refund – Once we process the refund on our system, your ZipPay account will be credited with the agreed refund amount. The funds will then be put towards any balance currently owing on your account. If the refund amount puts your account into credit, you can contact the ZipPay Customer Care team to arrange for the funds to be returned to you.
Full Refund – If you have paid the full amount owing, your refund will be sent to AfterPay who will return the funds to the bank account linked with your AfterPay account. If you have not paid for all of the instalments, you will be refunded the instalments you have paid.
Partial Refund - If you have paid the full amount owing, your refund will be sent to AfterPay who will return the funds to the bank account linked with your AfterPay account. If you have not paid for all instalments, AfterPay will adjust your payments from your last instalment backwards. As they are unable to spread the new purchase price out evenly across four payments your final payment might be reduced to zero, but the rest of your payments may stay the same.
Full Refund – If you have paid the full amount owing, your refund will be sent to Sezzle who will return the funds to the bank account linked with your Sezzle account. If you have not paid for all of the instalments, you will be refunded the instalments you have paid.
Partial Refund - If you have paid the full amount owing, your refund will be sent to Sezzle who will return the funds to the bank account linked with your Sezzle account. If the refund amount is less than the amount outstanding, Sezzle will remove or reduce your future instalments. For example, if you make a $200 Sezzle purchase (i.e. 4 instalments of $50) and you have paid your first instalment of $50, you then have three (3) instalments remaining. If you receive a $70 refund, Sezzle will remove your 4th instalment and reduce your 3rd instalment by $20 (now $30).
For more information, please feel free to head to the FAQ’s pages below:
*Please note, all refunds processed through these payment methods may take 3-10 business days before the funds are visible in your account
Can I find Indie and Harper stocked in any shops?
Unfortunately, we do not have any stockists as we are purely an online store. We understand it can be tricky shopping online (especially for jewellery!) so please email: email@example.com for any additional questions.
Will you be restocking "SOLD OUT" items?
Items that are found in the "clearance section" or that are marked "limited stock" will unfortunately not be restocked. All other items that are "sold out" will be back online shortly! Please register your interest in the item!
How do I register my interest in a "SOLD OUT" item?
If you click on the product (and size) you wish to purchase, a button will appear below asking:
"Notify Me When Available"
Once you enter your email address, a notification will be sent to you once the item is back in stock.
Can each piece of jewellery be in it's own individual box?
In an attempt to be more environmentally friendly, we try to pack our jewels in as few boxes as possible. Should you wish for each piece to be in an individual box/bag, please feel free to purchase our Gift Wrapping option for each piece.
I live in Victoria, can I come choose my jewellery before I buy it?
Unfortunately, due to safety reasons, we are unable to allow our customers into our warehouse.
I'm looking for something specific, can you make me a custom piece/size?
Unfortunately, we do not make custom pieces or sizes. Due to the fact that majority of our pieces are handmade, our artisans do not have time to create one off pieces as well as our large range of beautiful jewellery.
Are your stones real?
All of the stones we use in our pieces are real, unless stated otherwise in the description box.
Information on the stones can be found in the 'more info' on the product pages.
Can I use multiple discount codes for my order?
Unfortunately, only one discount code can be used per order.
Why haven't I received my free gift?
The order total must be at least $150.00 AUD after any discount codes have been applied and before shipping costs. As such, if the order total is less than $150.00 AUD a free gift will not be included.