If you have changed your mind about your jewels, or if they are not a perfect fit you are more than welcome to send them back for store credit or a refund 😊 Please note Clearance, Sale or Limited Stock items are not eligible for refunds-earrings and Limited Edition items are not eligible for a return
- Store credit and refunds are applicable for up to 30 days after the order has been received
- All earring sales are final and are not eligible for refunds, store credit or exchanges
- Original shipping will not be refunded
- Shipping fees will not be reimbursed to send the items back to us. Standard rates are $8.95 AUD via the Australia Post Returns Portal below
- If your items arrive at HQ damaged due to lack of protection (i.e. no bubble wrap), we will be unable to process your return and your items will be sent back to you.
- Please note, if your ring has been taken to a jeweller to be altered in any way, your warranty will become void.
Returned items must include a completed Product Returns Form. If you do not have access to a printer, we will accept it handwritten as long as all of the requested information has been provided.