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FAQ's

DELIVERY

How long does delivery take?

Please head on over to our shipping page to read up on all information regarding international and domestic shipping.

https://www.indieandharper.com/pages/shipping

How long does it take for my order to be processed?

All orders will be shipped within 24 hours. Please keep in mind business days excludes weekends and public holidays. We appreciate your patience during busy periods.

Do you offer free shipping?

Yes! We offer FREE tracked shipping for all orders over $150!

How can I track my order?

All orders that have had tracking added at checkout will be able to be tracked by entering the tracking number here -

https://auspost.com.au/parcels-mail/track.html#/track

Please keep in mind that STANDARD INTERNATIONAL shipping is a non-trackable service. 

Where do you currently ship to?

We ship worldwide excluding the following countries – Costa Rica, Turkey, United Arab Emirates, Israel, Mexico. Please note there are ongoing delays with all shipments to Canada due to issues with the Canadian Postal Service.

Um, my order hasn’t arrived yet!?

An order cannot be declared missing until 30 business days has passed to allow for unexpected delays with the postal services.

If it has gone passed the expected delivery date, please contact sales@indieandharper.com 

To find out how long delivery takes to where you are in the world, please head on over to our shipping page.

https://www.indieandharper.com/pages/shipping

Will I have to pay duties/custom tax?

Unfortunately in some countries you are liable to pay extra duties/tax on orders. Please check with your local customs office before ordering.

 

SHOPPING WITH US

Can I find Indie & Harper stocked in any shops?

Unfortunately we do not have any stockists as we are purely an online store. We understand it can be tricky shopping online (especially for jewellery!) so please email sales@indieandharper.com for any additional questions.  

Will you be restocking 'SOLD OUT' items?

Items that are found in the “clearance section” or that are marked “limited edition” will unfortunately not be restocked. All other items that are sold out will be back online shortly! Please register you interest in the item. 

 

How do I register my interest in a sold out item?

If you click on the product you wish to purchase, a button will appear below asking - Can't find your size? We'll email when we restock

Once you enter your email address, a notification will be sent to you once the item is back in stock. 

I live in Victoria, can I come choose my jewels before I buy?

Unfortunately due to safety reasons, we are unable to allow our customers into our warehouse.  

I’m looking for something specific, can you custom make pieces?

Unfortunately we do not take custom orders. Due to the fact that majority of our pieces are handmade, our artisans do not have time to create one off pieces as well as our large range of beautiful jewellery.

Are your stones real?

All of the stones we use in our pieces are real unless stated otherwise in the description box.

 

RETURNS

Can I return my order?

Please head on over to our returns page to read up on all information regarding the returning of your order. Please fill out the return form and our team will be in contact.

https://www.indieandharper.com/pages/returns

My item is out of the warranty period, can I still return it?

Please email returns@indieandharper.com for any questions regarding out of warranty items.

Can you print me off a shipping label?

Unfortunately we are unable to print off shipping labels for other countries.

Will you pay for my postage back? 

Unfortunately we are only able to cover the postage back for faulty or damaged goods. Please check with our returns team on how to post back your jewels.

Can I get a refund on a clearance item?

Unfortunately we can only offer an exchange on clearance items. 

How do I begin the returns process?

We understand things can go wrong with online shopping so we have kept our returns process as simple as possible! If you head on over to our returns page, fill out and submit the attached form, a member from our returns team will be in contact with you shortly.

https://www.indieandharper.com/pages/returns