Faulty

If you believe your item is faulty, please contact returns@indieandharper.com with your order number and reference photo. 

After inspection, we will be able to provide you with information on how to return the item(s).

  • All faulty items are eligible for replacement, store credit or a refund up to 90 days after the order was originally received
  • If your product is deemed faulty, we will absolutely reimburse your return shipping up to $14.25 USD (American customers),£8.50 (for UK customers) or the standard shipping amount for your country via the original payment method
  • If the total refund (including shipping reimbursement) is greater than the amount of your original order, you will be required to provide your PayPal information in order to receive your shipping reimbursement
  • Unfortunately, we do not provide return labels for any type of return for international customers
  • Please note, if your ring has been taken to a jeweller to be altered in any way, your warranty will become void.
  • Returned items must include a completed Product Returns Form. If you do not have access to a printer, we will accept it handwritten as long as all of the requested information has been provided.