Incorrect Item Received

If for some reason the products you received are different from your order, we are so sorry! We will absolutely amend this for you ASAP! 

  • Please ensure to contact within 30 days of receiving your jewels, if we are contacted outside of 30 days, only store credit will be offered
  • Your shipping costs to send the item back to us will be organised by a member of our Returns Team
  • In order for us to send out your correct items, we require the incorrect jewels to be sent back to HQ
  • If the item you originally purchased is no longer available, store credit will be offered
  • We will be sure to include a free gift for any inconvenience!
  • Please note, if your ring has been taken to a jeweller to be altered in any way, your warranty will become void.
  • Returned items must include a completed Parcel Returns Form. If you do not have access to a printer, we will accept it handwritten as long as all of the requested information has been provided.