PLEASE NOTE: Our returns team will endeavour to provide a response to your enquiry with 1-3 business days (excluding weekends and public holidays), so we appreciate your patience in advance!
Please go to our Returns page for our returns form!
1- Change of Mind
If you have changed your mind about your jewels, or if they are not a perfect fit you are more than welcome to send them back for store credit :) Please note refunds are not applicable for Clearance, Sale or Limited Stock items. Earrings are not eligible for any returns due to hygiene reasons
Store credit and refunds are applicable for up to 30 days after the order has been received
Original shipping will not be refunded
Shipping fees will not be reimbursed to send the items back to us. Standard rates are $7.95 AUD for Australian customers and $14.25 USD for American customers
Unfortunately, we do not provide return labels for any type of return
If your items arrive at HQ damaged due to lack of protection (i.e. no bubble wrap), we will be unable to process your return and your items will be sent back to you.


2- Faulty
Once your Returns Submission Form has been received and responded to, we will need reference photos to be sent through for inspection by our team
After inspection, we will be able to provide you with information on how to return the item(s).
All faulty items are applicable for replacement, store credit or a refund up to 3 months after the order was originally received
If your product is deemed faulty, we will absolutely reimburse your return shipping up to $7.95 AUD (Australian customers), $14.25 USD (American customers), or the standard shipping amount for your country
If the total refund (including shipping reimbursement) is greater than the amount of your original order, you will be required to provide your PayPal information in order to receive your shipping reimbursement
Unfortunately, we do not provide return labels for any type of return


3- Incorrect Item Received
If for some reason the products you received are different from your order, we are so sorry! We will absolutely amend this for you ASAP!
Please ensure to contact us within 30 days of receiving your jewels, if we are contacted outside of 30 days, only store credit will be offered
We will absolutely reimburse your return shipping up to $7.95 AUD (Australian customers), $14.25 USD (American customers), or the standard shipping amount for your country
In order for us to send out your correct items, we require the incorrect jewels to be sent back to HQ
Alternatively, to speed up the process we are happy to simply receive proof of shipping
If the item you originally purchased is no longer available, store credit will be offered
We will be sure to include a free gift for any inconvenience!

4- Incorrect Size
Exchanges are processed for exact ring size changes only. If you wish to exchange for a different item, please process as Change of Mind return
We are more than happy to provide exchanges or store credit for all of our rings within 30 days of your jewels being received
In the event that your jewels have been sent back for an exchange and we do not have the requested product available, we will offer store credit inclusive of your original shipping cost
Shipping fees will not be reimbursed to send the items back to us. Standard rates are $7.95 AUD for Australian customers and $14.25 USD for American customers
Unfortunately, we do not provide return labels for any type of return
If your items arrive at HQ damaged due to lack of protection (i.e. no bubble wrap), we will be unable to process your return and your items will be sent back to you.


5 - Damaged on Arrival
If for some reason your jewels are a little less than perfect when they are received, we are so very sorry! We will absolutely amend this for you ASAP!
Please ensure to contact us within 30 days of receiving your jewels, if we are contacted outside of 30 days, only store credit will be offered
We will absolutely reimburse your return shipping up to $7.95 AUD (Australian customers), $14.25 USD (American customers), or the standard shipping amount for your country
Alternatively, to speed up the process we are happy to simply receive proof of shipping
If the item you originally purchased is no longer available, store credit will be offered
We will be sure to include a free gift for any inconvenience!