We pride ourselves on our customer service and want to make sure you love all of your new jewels as much as we do, but if you are not 100% happy with your purchase, we offer 30-day returns and 3-month warranty on our jewels(the 30-day/3-month period begins once you have received your order).
Full-priced/ On Sale jewels: Can be returned for an exchange, store credit or refund. In the event that there is no stock available to process the exchange, store credit will be issued inclusive of original shipping cost.
Sale/Clearance/Limited Stock jewels:Can be returned for store credit or an exchange where product is available.
Limited Edition jewels: As these are one-off pieces they are not eligible for a refund, store credit or exchange.
Incorrect Item Received/ Damaged on Arrival/Faulty: If the jewels you have received are less than perfect, we are so very sorry! Please contact our Returns Team via email at firstname.lastname@example.org and a member will be in touch within 1-3 business days to assist further.
PLEASE NOTE: Our returns team will respond to your enquiry with 1-3 business days (excluding weekends and public holidays). We appreciate your patience in waiting for a response 💞
*Returned item(s) must be in original condition. For hygiene reasons, we do not accept earrings for returns unless there is a genuine manufacturing fault.
*Returned items are only accepted via post and not in person. Items must be sent back in a padded envelope, with sufficient protection (such as original box and padding or bubble wrap) and shipping fees will not be reimbursed. Return labels are not provided.
*Returned items must include a completed Product Returns Form. If you do not have access to a printer, we will accept it handwritten as long as all of the requested information has been provided.
*If returned items arrive at HQ damaged due to lack of protection (i.e. not in a padded envelope), the return will not be processed, and the items will be sent back to the address provided.
* indie and harper is not liable for the loss of item(s) being returned to us. We recommend retaining your shipping receipt as proof of sending.