Wanting to Return an item? Click Here
We pride ourselves on our customer service and want to make sure you love all of your new jewels as much as we do, but if you are not 100% happy with your purchase, we offer 30-day returns and 3-month warranty on our jewels (the 30-day/3-month period begins once you have received your order).
Full-priced/ On Sale jewels: Can be returned for an exchange, store credit or refund. In the event that there is no stock available to process the exchange, store credit will be issued inclusive of original shipping cost.
Sale/Clearance/Limited Stock jewels:Can be returned for store credit or an exchange where product is available.
Limited Edition jewels: As these are one-off pieces they are not eligible for a refund, store credit or exchange.
Incorrect Item Received/ Damaged on Arrival/Faulty:
If the jewels you have received are less than perfect, we are so very sorry! Please contact our Returns Team via email at email@example.com
and a member will be in touch within 1-3 business days to assist further.
PLEASE NOTE: Our returns team will respond to your enquiry with 1-3 business days (excluding weekends and public holidays). We appreciate your patience in waiting for a response 💞
*Returned item(s) must be in original condition. For hygiene reasons, we do not accept earrings for returns unless there is a genuine manufacturing fault.
*Returned items are only accepted via post and not in person. Items must be sent back in a padded envelope, with sufficient protection (such as original box and padding or bubble wrap) and shipping fees will not be reimbursed. Return labels are not provided.
*Returned items must include a completed Product Returns Form. If you do not have access to a printer, we will accept it handwritten as long as all of the requested information has been provided.
*If returned items arrive at HQ damaged due to lack of protection (i.e. not in a padded envelope), the return will not be processed, and the items will be sent back to the address provided.
*indie and harper is not liable for the loss of item(s) being returned to us. We recommend retaining your shipping receipt as proof of sending.
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Afterpay, Zippay and Sezzle Returns
Full/ Partial Refund – Once we process the refund on our system, your ZipPay account will be credited with the agreed refund amount. The funds will then be put towards any balance currently owing on your account. If the refund amount puts your account into credit, you can contact the ZipPay Customer Care team to arrange for the funds to be returned to you.
Full Refund – If you have paid the full amount owing, your refund will be sent to AfterPay who will return the funds to the bank account linked with your AfterPay account. If you have not paid for all of the instalments, you will be refunded the instalments you have paid.
Partial Refund - If you have paid the full amount owing, your refund will be sent to AfterPay who will return the funds to the bank account linked with your AfterPay account. If you have not paid for all installments, AfterPay will adjust your payments from your last instalment backwards. As they are unable to spread the new purchase price out evenly across four payments your final payment might be reduced to zero, but the rest of your payments may stay the same.
Full Refund – If you have paid the full amount owing, your refund will be sent to Sezzle who will return the funds to the bank account linked with your Sezzle account. If you have not paid for all of the instalments, you will be refunded the instalments you have paid.
Partial Refund - If you have paid the full amount owing, your refund will be sent to Sezzle who will return the funds to the bank account linked with your Sezzle account. If the refund amount is less than the amount outstanding, Sezzle will remove or reduce your future instalments. For example, if you make a $200 Sezzle purchase (i.e. 4 instalments of $50) and you have paid your first instalment of $50, you then have three (3) instalments remaining. If you receive a $70 refund, Sezzle will remove your 4th installment and reduce your 3rd instalment by $20 (now $30).
For more information, please feel free to head to the FAQ’s pages below:
*Please note, all refunds processed through these payment methods may take 3-10 business days before the funds are visible in your account