Returns Policy | Indie and Harper – www.indieandharper.com Skip to content

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Change of Mind


If you have changed your mind about your jewels, or if they are not a perfect fit you are more than welcome to send them back for store credit or a refund :) Please note refunds are not applicable for Clearance, Sale or Limited Stock items

  • Store credit and refunds are applicable for up to 30 days after the order has been received
  • All earring sales are final and are not eligible for refunds, store credit or exchanges
  • Original shipping will not be refunded
  • Shipping fees will not be reimbursed to send the items back to us. Standard rates are $8.30 AUD for Australian customers and $14.25 USD for American customers
  • Unfortunately, we do not provide return labels for any type of return
  • If your items arrive at HQ damaged due to lack of protection (i.e. no bubble wrap), we will be unable to process your return and your items will be sent back to you.
  • Please note, if your ring has been taken to a jeweller to be altered in any way, your warranty will become void. 

 

Faulty 

Once your email has been received and responded to, we will need reference photos to be sent through for inspection by our team 

After inspection, we will be able to provide you with information on how to return the item(s).

  • All faulty items are eligible for replacement, store credit or a refund up to 3 months after the order was originally received
  • If your product is deemed faulty, we will absolutely reimburse your return shipping up to $8.30 AUD (Australian customers), $14.25 USD (American customers),£8.50 (for UK customers) or the standard shipping amount for your country via the original payment method
  • If the total refund (including shipping reimbursement) is greater than the amount of your original order, you will be required to provide your PayPal information in order to receive your shipping reimbursement
  • Unfortunately, we do not provide return labels for any type of return
  • Please note, if your ring has been taken to a jeweller to be altered in any way, your warranty will become void.

 

Incorrect Item Received 

If for some reason the products you received are different from your order, we are so sorry! We will absolutely amend this for you ASAP!

    • Please ensure to contact us within 30 days of receiving your jewels, if we are contacted outside of 30 days, only store credit will be offered
    • We will absolutely reimburse your return shipping up to $8.30 AUD (Australian customers), $14.25 USD (American customers), or the standard shipping amount for your country
    • In order for us to send out your correct items, we require the incorrect jewels to be sent back to HQ
    • Alternatively, to speed up the process we are happy to simply receive proof of shipping before sending your correct jewels. However, we will need to wait until the return has been received at HQ to reimburse your return shipping
    • If the item you originally purchased is no longer available, store credit will be offered
    • We will be sure to include a free gift for any inconvenience!
    • Please note, if your ring has been taken to a jeweller to be altered in any way, your warranty will become void.

 

Incorrect Size/ Exchange 

 Exchanges are processed for exact ring size changes only. If you wish to exchange for a different item, please process as Change of Mind return to receive Store Credit towards your new jewels

  • We are more than happy to provide exchanges or store credit for all of our rings within 30 days of your jewels being received
  • All earring sales are final and are not eligible for refunds, store credit or exchanges
  • In the event that your jewels have been sent back for an exchange and we do not have the requested product available, we will offer store credit inclusive of your original shipping cost
  • Shipping fees will not be reimbursed to send the items back to us. Standard rates are $8.30 AUD for Australian customers and $14.25 USD for American customers
  • Unfortunately, we do not provide return labels for any type of return
  • If your items arrive at HQ damaged due to lack of protection (i.e. no bubble wrap), we will be unable to process your return and your items will be sent back to you.
  • Please note, if your ring has been taken to a jeweller to be altered in any way, your warranty will become void.

 

 

Damaged on Arrival

If for some reason your jewels are a little less than perfect when they are received, we are so very sorry! We would love to make it up to you!

  • Please ensure to contact us within 30 days of receiving your jewels, if we are contacted outside of 30 days, only store credit will be offered
  • We will absolutely reimburse your return shipping up to $8.30 AUD (Australian customers), $14.25 USD (American customers), or the standard shipping amount for your country
  • Alternatively, to speed up the process we are happy to simply receive proof of shipping before sending your correct jewels. However, we will need to wait until the return has been received at HQ to reimburse your return shipping
  • If the item you originally purchased is no longer available, store credit will be offered
  • We will be sure to include a free gift for any inconvenience!
  • Please note, if your ring has been taken to a jeweller to be altered in any way, your warranty will become void

 

 

Afterpay, Zippay and Sezzle Returns

If you are eligible to receive a full or partial refund based on the ‘Are you eligible for a return?’ Diagram above, you can find information as to how refunds are processed using ZipPay, AfterPay and Sezzle below:

ZipPay:

Full/ Partial Refund – Once we process the refund on our system, your ZipPay account will be credited with the agreed refund amount. The funds will then be put towards any balance currently owing on your account. If the refund amount puts your account into credit, you can contact the ZipPay Customer Care team to arrange for the funds to be returned to you.

AfterPay:

Full Refund – If you have paid the full amount owing, your refund will be sent to AfterPay who will return the funds to the bank account linked with your AfterPay account. If you have not paid for all of the instalments, you will be refunded the instalments you have paid.

Partial Refund - If you have paid the full amount owing, your refund will be sent to AfterPay who will return the funds to the bank account linked with your AfterPay account. If you have not paid for all installments, AfterPay will adjust your payments from your last instalment backwards. As they are unable to spread the new purchase price out evenly across four payments your final payment might be reduced to zero, but the rest of your payments may stay the same.

Sezzle: 

Full Refund – If you have paid the full amount owing, your refund will be sent to Sezzle who will return the funds to the bank account linked with your Sezzle account. If you have not paid for all of the instalments, you will be refunded the instalments you have paid.

Partial Refund - If you have paid the full amount owing, your refund will be sent to Sezzle who will return the funds to the bank account linked with your Sezzle account. If the refund amount is less than the amount outstanding, Sezzle will remove or reduce your future instalments. For example, if you make a $200 Sezzle purchase (i.e. 4 instalments of $50) and you have paid your first instalment of $50, you then have three (3) instalments remaining. If you receive a $70 refund, Sezzle will remove your 4th installment and reduce your 3rd instalment by $20 (now $30).

For more information, please feel free to head to the FAQ’s pages below:

https://zippay.com.au/faq-items/

https://help.afterpay.com/hc/en-au/sections/203372906-Returns-Refunds

https://sezzle.com/faq/shopper

*Please note, all refunds processed through these payment methods may take 3-10 business days before the funds are visible in your account