Exchanges are processed for exact ring size changes only. If you wish to exchange for a different item, please process as Change of Mind return to receive Store Credit towards your new jewels
- We are more than happy to provide exchanges or store credit for all of our rings within 30 days of your jewels being received
- All earring sales are final and are not eligible for refunds, store credit or exchanges
- In the event that your jewels have been sent back for an exchange and we do not have the requested product available, we will offer store credit inclusive of your original shipping cost
- Shipping fees will not be reimbursed to send the items back to us. Standard rates are $8.95 AUD via the Australia Post Returns Portal below
- If your items arrive at HQ damaged due to lack of protection (i.e. no bubble wrap), we will be unable to process your return and your items will be sent back to you.
- Please note, if your ring has been taken to a jeweller to be altered in any way, your warranty will become void.
Returned items must include a completed Product Returns Form. If you do not have access to a printer, we will accept it handwritten as long as all of the requested information has been provided.