Ruby
At Indie and Harper, we’re committed to caring for you with honesty, clarity and kindness.
Every order, message and request is handled by a real member of our Australian Customer Care Team.
We respond quickly, we follow through, and we’re always here to help with anything you need - before, during and after your purchase.
What You Can Always Expect
✔ Genuine support from real humans
✔ Responses within 1–3 business days
✔ Clear communication & transparent policies
✔ Help with orders, returns, exchanges or questions
✔ Reliable contact via email or live chat
✔ Thoughtful packaging and careful handling of every piece
Your trust means everything to us — thank you for being here.
We know you have many choices when it comes to jewellery - which is why we put so much love into making Indie and Harper a place you can feel safe, inspired and completely at home.
When you shop with us, you enjoy:
✔ Trusted quality pieces made with intention
✔ Waterproof & tarnish-resistant options for everyday wear
✔ Fast, reliable shipping worldwide
✔ Kind, responsive customer care
✔ Ethical packaging using recycled and eco-friendly materials
✔ A small team who truly care about your experience
Every order helps support a female-led small business built on heart, creativity and connection.
Indie and Harper began with a simple belief: that jewellery should feel meaningful, magical and deeply personal.
What started as a tiny dream has grown into a community of beautiful souls around the world - all connected by creativity, self-expression and intentional adornment.
Our values guide every decision we make:
✔ Kindness first - in how we support our customers and how we work as a team
✔ Sustainability - from recycled packaging to mindful production
✔ Authenticity - pieces that feel like you, not like everyone else
✔ Connection - jewellery with soul, symbolism and story
We are endlessly grateful that you choose to support our little corner of the world.
Thank you for being here, for choosing small, and for letting us be part of your journey.
