indie and harper
Shipping Policy and Information
Shipping & Delivery Information
At Indie and Harper, every order is packed with love in Melbourne, Australia and shipped with full tracking.
Below you’ll find our delivery timeframes, processing times, international duties information, lost parcel policies, and all FAQs relating to shipping and delivery - all in one place.
🇦🇺 Australia Shipping
Standard Shipping (Tracked)
- Flat rate: $10 AUD
- Delivery timeframe: 2–5 business days*
- Courier: Australia Post
Express Shipping (Tracked)
- Flat rate: $15 AUD
- Delivery timeframe: 1–3 business days*
- Courier: Australia Post
Free Shipping Within Australia
- Free Standard Tracked Shipping on orders $99–$149
- Free Express Shipping on orders $150+
🌍 International Shipping
Standard International Shipping (Tracked)
- Flat rate: $15 AUD on orders under $99 AUD
- Free International Shipping on orders $99+ AUD
- Delivery timeframe: 4–15 business days*
- Courier: Australia Post
- Fully tracked service
No International Express
We no longer offer international express shipping.
⚠️ Duties, Customs & Import Taxes
Some countries may charge additional import duties or customs fees.
For the United States: duties/taxes may apply, calculated at checkout where applicable. These costs are the customer’s responsibility.
Please check your local customs guidelines before ordering.
🛒 Orders Placed Through the SHOP App
Yes — we ship SHOP App orders exactly the same as website orders.
- Tracking still comes through the SHOP App
- Shipping rates and free thresholds remain the same
- Duties/taxes still apply where relevant
- Processing times remain the same
- Email sales@indieandharper.com for help
⏱️ Order Processing Times
- Orders ship the next business day
- No dispatch on weekends or public holidays
- Peak seasons may cause slight delays
📍 Tracking Your Order
You will receive a tracking link via email or through the SHOP app.
🚚 Delivery Delays
Once shipped, delivery may be affected by weather, customs, peak seasons or postal system delays.
Indie and Harper cannot guarantee exact delivery dates.
❗ Lost or Missing Parcels
A parcel cannot be declared missing until 30 business days (excluding weekends and public holidays) have passed.
If your parcel appears lost, email sales@indieandharper.com.
🏡 Incorrect Address Policy
We cannot update addresses once orders are dispatched.
Indie and Harper is not responsible for missing parcels due to incorrect or incomplete addresses provided at checkout.
🌿 General Shipping Information
- Special stone colour or shape requests can be left at checkout
- All orders are shipped with full tracking
- We do not offer local pickup
- All timeframes listed are estimates only
