indie and harper
Shipping Policy and Information
Shipping & Delivery Information
At Indie and Harper, every order is packed with love in Melbourne, Australia and shipped with full tracking.
Below youโll find our delivery timeframes, processing times, international duties information, lost parcel policies, and all FAQs relating to shipping and delivery - all in one place.
๐ฆ๐บ Australia Shipping
Standard Shipping (Tracked)
- Flat rate: $10 AUD
- Delivery timeframe: 2โ5 business days*
- Courier: Australia Post
Express Shipping (Tracked)
- Flat rate: $15 AUD
- Delivery timeframe: 1โ3 business days*
- Courier: Australia Post
Free Shipping Within Australia
- Free Standard Tracked Shipping on orders $99โ$149
- Free Express Shipping on orders $150+
๐ International Shipping
Standard International Shipping (Tracked)
- Flat rate: $15 AUD on orders under $99 AUD
- Free International Shipping on orders $99+ AUD
- Courier: Australia Post, from Melbourne with next-day dispatch
- Fully tracked service
Delivery Times by Country
- ๐ณ๐ฟ New Zealand: 4โ7 business days*
- ๐บ๐ธ United States: 5โ9 business days*
- ๐ฌ๐ง United Kingdom: 4โ7 business days*
- ๐จ๐ฆ Canada: 5โ9 business days*
- ๐ Rest of world: 5โ15 business days*
No International Express
We no longer offer international express shipping.
๐ณ๐ฟ Shipping to New Zealand
We ship our jewellery directly from Melbourne to New Zealand with tracking every step of the way.
Shipping Rates & Delivery Times
| Order total (AUD) | Shipping | Estimated delivery |
|---|---|---|
| $99.00 and over | FREE tracked shipping | 4โ7 business days |
| Under $99.00 | $15.00 AUD | 4โ7 business days |
Customs, Taxes & Import Thresholds
How taxes are handled depends on the value of the jewellery in your order, converted to NZD (shipping isnโt included):
- Orders of NZD $1,000 or less: Nothing extra to pay. Thereโs no NZ GST or duty on delivery. You only pay for your jewellery and shipping (if applicable) at our checkout, so there are no surprise bills when your parcel arrives. โจ
- Orders over NZD $1,000: New Zealand Customs or the courier will contact you before delivery to collect 15% NZ GST, plus any duty and standard import fees (around NZD $56). These are paid directly to them, not to us.
๐บ๐ธ Shipping to the United States
We ship our jewellery directly from Melbourne to the United States with tracking every step of the way.
Shipping Rates & Delivery Times
| Order total (AUD) | Shipping | Estimated delivery |
|---|---|---|
| $99.00 and over | FREE tracked shipping | 5โ9 business days |
| Under $99.00 | $15.00 AUD | 5โ9 business days |
Duties Paid at Checkout (No Surprise Fees) โจ
US import duties and customs fees apply to all jewellery orders, whatever the value. We use Zonos to calculate them at checkout, so the total you pay us is your final total. Your parcel is sent Delivered Duty Paid (DDP), which means nothing more to pay and no collection bills when it arrives.
How are duties calculated?
Zonos calculates US duties from your delivery address and each pieceโs details, including what itโs made of (such as silver, gold or gemstones) and where it was made.
โ ๏ธ Duties, Customs & Import Taxes
๐บ๐ธ United States: US duties and customs fees apply to all orders and are calculated and paid at checkout, so your order arrives with nothing more to pay on delivery. See Shipping to the United States above.
๐ณ๐ฟ New Zealand: nothing extra to pay on orders of NZD $1,000 or less. See Shipping to New Zealand above.
๐ All other countries: any local import taxes or duties are paid on delivery and depend on your countryโs rules. Please check your local customs guidelines before ordering.
๐ Orders Placed Through the SHOP App
Yes โ we ship SHOP App orders exactly the same as website orders.
- Tracking still comes through the SHOP App
- Shipping rates and free thresholds remain the same
- Duties/taxes still apply where relevant
- Processing times remain the same
- Email sales@indieandharper.com for help
โฑ๏ธ Order Processing Times
- Orders ship the next business day
- No dispatch on weekends or public holidays
- Peak seasons may cause slight delays
๐ Tracking Your Order
You will receive a tracking link via email or through the SHOP app.
๐ Delivery Delays
Once shipped, delivery may be affected by weather, customs, peak seasons or postal system delays.
Indie and Harper cannot guarantee exact delivery dates.
โ Lost or Missing Parcels
A parcel cannot be declared missing until 30 business days (excluding weekends and public holidays) have passed.
If your parcel appears lost, email sales@indieandharper.com.
๐ก Incorrect Address Policy
We cannot update addresses once orders are dispatched.
Indie and Harper is not responsible for missing parcels due to incorrect or incomplete addresses provided at checkout.
๐ฟ General Shipping Information
- Special stone colour or shape requests can be left at checkout
- All orders are shipped with full tracking
- We do not offer local pickup
- All timeframes listed are estimates only