- How long does delivery take?
Please head over to our Shipping Page to read up on all of our information regarding international and domestic shipping.
- How long does it take for my order to be processed?
All orders will be shipped within 24 hours, this excluding public holidays and weekends. We appreciate your patience during busy periods.
- Do you offer free shipping?
Yes! We offer FREE TRACKED SHIPPING for all orders over $125! Read more on our Shipping Page.
- How can i track my order?
For all Australian order, you can track your parcel HERE!
For all United State orders, you can track your parcel HERE!
For all other international orders, you can track your parcel HERE!
- Where do you currently ship to?
We ship worldwide, excluding the following countries for Standard International Shipping: Costa Rica, Turkey, United Arab Emirates, Israel and Mexico.
Please note there are ongoing delays with Standard International Shipping to Canada due to the Canadian Postal Service. We recommend purchasing Tracked Shipping for all Canadian Orders.
Read more about our shipping options on our Shipping Page.
- Umm, my order hasn't arrived yet?
An order cannot be declared missing until 30 business days (excluding public holidays and weekends) have passed to allow for unexpected delays with the postal services.
If it has gone past the expected delivery date, please contact: email@example.com
To find out how long delivery takes to where you are in the world, please head on over to our Shipping page.
- Will i have to pay duties/custom tax?
Unfortunately, in some countries you are liable to pay extra duties/tax on orders. Please check with your local customs office before ordering.
- Can i return my order?
Please head on over to our Returns Page to read up on all the information regarding the returning of your order. Please fill out the returns form and our team will be in contact.
- How do begin the returns process?
We understand that things can go wrong with online shopping, so we have kept our returns process as simple as possible! If you head on over to our Returns Page, fill out and submit the attached form, a member from our returns team will be in contact with you shortly.
- My item is out of the warranty period, can i still return it?
Please email firstname.lastname@example.org for any questions regarding out of warranty items.
- Can you print me off a shipping label?
Unfortunately, we are unable to print off shipping labels for other countries.
- Will you pay for my postage back?
Indie and Harper are only able to cover the postage back for faulty or damaged goods. Please check with our returns team (email@example.com) on how to post back your jewels.
- Can i get a refund on a clearance item?
Unfortunately, we can only offer an exchange on clearance items.
- Can i find Indie and Harper stocked in any shops?
Unfortunately, we do not have any stockists as we are purely an online store. We understand it can be tricky shopping online (especially for jewellery!) so please email: firstname.lastname@example.org for any additional questions.
- Will you be restocking "SOLD OUT" items?
Items that are found in the "clearance section" or that are marked "limited stock" will unfortunately not be restocked. All other items that are "sold out" will be back online shortly! Please register your interest in the item!
- How do i register my interest in a "SOLD OUT" item?
If you click on the product you wish to purchase, a button will appear below asking:
"Can't find your size? We'll email you when we restock"
Once you enter your email address, a notification will be sent to you once the item is back in stock
- I live in Victoria, can i come choose my jewellery before i buy it?
Unfortunately, due to safety reasons, we are unable to allow our customers into our warehouse.
- I'm looking for something specific, can you make me a custom piece/size?
Unfortunately, we do not make custom pieces or sizes. Due to the fact that majority of our pieces are handmade, our artisans do not have time to create one off pieces as well as our large range of beautiful jewellery.
- Are your stones real?
All of the stones we use in our pieces are real, unless stated otherwise in the description box.
Information on the stones can be found in the 'more info' on the product pages.
- Can i use multiple discount codes for my order?
Unfortunately, only one discount code can be used per order.
- Do you offer Wholesale?
Unfortunately, Indie and Harper do not offer wholesale to other companies/brands. Indie and Harper Jewellery can only be purchased from the offical website www.indieandharper.com