FAQs

Our pieces are made in 925 Sterling Silver, 9k Gold or Rose Gold plated Sterling Silver, Waterproof Stainless Steel and electroformed copper. Each design is different, so check the product description for its exact metal and finish. If a listing doesn't make it clear, email us with the product name and we'll confirm before you order.

Only pieces described as Waterproof in their product description. These are made in Stainless Steel and can be worn in the shower and while swimming. All other pieces, including Sterling Silver, plated and copper jewellery, should be taken off before they get wet.

Plating naturally wears over time, so plated pieces need a little extra love: keep them dry and away from lotions and perfume. Sterling Silver can tarnish, which is completely normal and polishes off with a polishing cloth. Copper develops a natural patina over time. You'll find material-specific tips in our Care Instructions.

Our range includes natural gemstones, lab-grown stones and Cubic Zirconia (CZ), and these aren't the same thing. The stone used is listed in each product description. If you'd like to know whether a particular stone is natural, lab-grown or CZ and it isn't stated, email us with the product name and we'll happily confirm before you buy.

Sizes vary by design, so check the measurements in the product description rather than judging from close-up photos. Note whether a measurement refers to the stone, the full pendant or the chain. If you need an exact size, email us with the product name and we'll measure it for you.

Pieces described as Waterproof can be worn in the shower and while swimming. For everything else, please take your jewellery off before swimming or showering. If it does get wet, pat it dry as soon as possible. Plated pieces should be kept dry at all times.

• Take it off before sleeping or exercising.
• Keep it away from perfume, hairspray and lotions.
• Avoid knocks, drops and snagging on fabric.
• Store each piece in a small box or pouch, away from direct sunlight and heat.

For cleaning tips for Sterling Silver, plated and copper pieces, see our Care Instructions.

Our rings come in whole US sizes. Measure the inside diameter of a ring that fits the same finger, or use the printable sizer and conversion charts in our Ring Size Guide. A jeweller's measurement is the most accurate option. Check which sizes are available on your chosen ring.

Choose the larger size. Wide bands and stacks feel tighter, so consider going up one size. If you use our printable sizer, print it at Actual size or 100% and check the scale before measuring.

Our chains come in 16, 18 and 24 inch lengths, and our initial, zodiac and birthstone necklaces include a 2 inch extender. See where each length sits in our Sizing Chart and Necklace Size Guide. Check each listing for its chain length and any extender.

Our bangles slip over your hand, so the size is based on the width of your palm rather than your wrist. Follow the steps in our Sizing Chart to measure and find your size.

Every order is packed with love in Melbourne, Australia and ships the next business day with tracking. We don't dispatch on weekends or public holidays, and busy periods may take a little longer.

• Australia: Standard 2–5 business days, Express 1–3 business days
• New Zealand and United Kingdom: 4–7 business days
• United States and Canada: 5–9 business days
• Rest of the world: 5–15 business days

These are estimates from dispatch, not guaranteed delivery dates. See our Shipping page for full details.

• Australia: free Standard tracked shipping on orders $99–$149, and free Express shipping on orders $150 and over
• International: free tracked shipping on orders $99 AUD and over

Under $99, shipping is $10 within Australia ($15 Express) and $15 AUD internationally. The total must be reached after any discounts. Your shipping options and total are shown at checkout.

We ship worldwide, excluding the following countries for Standard International Shipping: Costa Rica, Turkey, United Arab Emirates, Israel and Mexico. We don't offer international express shipping. Read more on our Shipping page.

Your tracking link is sent by email or through the Shop app once your order ships. You can also track Australian parcels here and international parcels here.

• United States: duties are calculated and paid at checkout, so there's nothing more to pay on delivery.
• New Zealand: nothing extra to pay on orders of NZD $1,000 or less.
• All other countries: any local taxes or duties are paid on delivery, depending on your country's rules.

See our Shipping page for details.

You can cancel your order or remove items from your Customer Account page any time before it's dispatched. For an address change, email sales@indieandharper.com as soon as possible. We can't change the address once an order has been dispatched, so please double-check your details at checkout.

Postal delays do happen, so a parcel can't be declared missing until 30 business days have passed. If it's past the estimated delivery time, check your tracking link and email sales@indieandharper.com with your order number and we'll help.

Yes. Eligible purchases can be returned for an exchange, store credit or refund within 30 days of receiving your parcel. Items must be new, unworn and resalable, with their original packaging and any free gifts. Size exchanges depend on stock. Read the full Returns policy for details.

Earrings (for hygiene reasons), Limited Edition items and Clearance items are Final Sale and can't be returned or exchanged for change of mind. If any of these have a genuine manufacturing fault, we'll always look after you.

If your item is faulty or damaged, or you're not happy with the product, we'll cover it with a prepaid return label. For an incorrect size or change of mind, return postage is paid by you, and shipping on an exchange may also be charged.

Log in to our returns portal, choose your order and item, and follow the prompts. If an item is faulty or damaged, please include clear photos. All of our jewels come with a 90 day warranty for genuine manufacturing faults.

Please email sales@indieandharper.com with your order number and photos, and we'll take a look.

Once we process your refund, it's sent back to your Afterpay or Zip account. Afterpay returns any instalments you've paid and adjusts the remaining instalments, starting from your last one. Zip credits the refund against any balance owing on your account. Refunds can take 3–10 business days to show. For more help, see Afterpay returns and refunds or Zip FAQs.

We're an online-only store, so we don't have a shop, stockists or warehouse visits. If you'd like help choosing, email sales@indieandharper.com and we'll happily guide you.

Clearance and Limited Edition pieces won't be restocked, but most other sold out items will be back soon. Select the product (and size), click Notify Me When Available and enter your email, and we'll let you know as soon as it's back.

Of course. Just leave a note in the notes section of your cart and we'll box each piece separately. It's perfect for gifting. 🎁

We're sorry, we don't make custom pieces or sizes. Each listing shows the sizes and options available.

Only one discount code can be used per order.

When we're running a free gift offer, your order total must be at least $150 AUD after discount codes are applied and before shipping. Orders under this amount don't include the gift.

We accept Shop Pay, PayPal, Apple Pay, Google Pay and Afterpay. Guest checkout is available, so you don't need an account to order.