indie and harper
Returns Policy
Returns and Exchanges
All eligible Indie and Harper purchases can be returned for an exchange, store credit or refund within 30 days of receiving your parcel. After this time, all sales are final. Where stock is not available for an exchange, a store credit will be automatically issued.
Original shipping costs are non refundable, unless your item is confirmed as faulty in line with Australian Consumer Law.
Start Your Return
To lodge a return, please use our official returns portal below. This ensures your request is logged correctly and processed as quickly as possible:
Start Your Return:
https://indieandharper.returnscenter.com/
Conditions for Returns
To be eligible for a return, items must:
- Be in new, unworn and resalable condition
- Include all original packaging and any free gifts that came with the order
- Be lodged for return within 30 days of delivery
If a returned item is received in poor condition (for example, clearly worn, scratched, bent or not adequately protected in transit), your return will not be processed. The items will be sent back to you once an invoice has been paid to cover the cost of return shipping.
Returned items are only accepted via post, not in person. If returned items arrive at HQ damaged due to lack of protection (for example, not sent in a padded envelope or secure box), the return will not be processed and the items will be sent back to the address provided.
Exclusions
Some items are Final Sale and cannot be returned or exchanged unless there is a genuine manufacturing fault, in line with your rights under Australian Consumer Law:
- Earrings (for hygiene reasons)
- Limited Edition items
- Clearance items
Please choose carefully when purchasing any of the above items.
Incorrect Size or Change of Mind
If you have ordered the incorrect size or changed your mind, we are more than happy to help with an exchange for the new or correct size, subject to stock availability and the conditions above.
- The cost of return shipping to us is paid by the customer
- Any exchange shipping back to you may also be charged, which will be communicated during the returns process
This is considered a change of mind or customer error.
Faulty or Damaged Items and Warranty
While we carefully assess all jewels before they leave our studio, it is the customer's responsibility to check their order upon delivery.
- If you believe your item is faulty or damaged, please contact our Returns Team within 30 days of receiving your order and include clear photos and your order number.
- Any orders with damages or faults that have not been brought to our attention within 30 days of being received will not be replaced or refunded, as we cannot confirm the damage occurred in transit.
Warranty
- We offer a 90 day warranty on all of our jewels for genuine manufacturing faults.
- Please contact our Returns Team within 90 days of receiving your order if you feel your product is faulty.
- If your ring or jewellery piece has been taken to a jeweller to be altered in any way (e.g., resizing, plating, stone replacement), your warranty will become void.
- We reserve the right to deny refunds if the merchandise returned fails to meet our return policy requirements, in accordance with Fair Trading laws and Australian Consumer Law.
Responsibility for Return Postage and Risk
Indie and Harper is not liable for the loss of item(s) being returned to us.
We highly recommend:
- Using a trackable postage service
- Retaining your shipping receipt and tracking number as proof of shipment
If your return parcel is lost in transit and does not arrive at our HQ, we are unable to process a refund, exchange or store credit.
How to Make a Return
You can start your return any time via our returns portal linked above. Once your request has been submitted:
- Our team will confirm your eligibility and provide return instructions.
- Carefully package your items (including original packaging) and post them back using a tracked service.
- Once received and inspected, your exchange, store credit or refund will be processed. Please allow a few business days for this to appear.
Response Time
Our Returns Team responds to all enquiries within 1–3 business days (excluding weekends and public holidays). We appreciate your patience 💞
