Goods in a saleable condition may be exchanged for a different size based on stock availability. Where stock is not available, or a different style is required, a credit note will be issued. Alternatively, you can opt for your return to be issued as a credit note which will be valid for 12 months.
For hygiene reasons, we do not accept earrings for returns unless there is a genuine manufacturing fault. All earring sales are final.
A refund will only be provided if your goods are received with manufacturing faults or damaged during shipping and cannot be repaired or replaced as deemed by the Returns Team within 90 days of receiving your order.
If your ring has been taken to a jeweller to be altered in any way, your warranty will become void.
We observe the right to deny refunds if the merchandise returned fails to meet our return policy requirements which is in keeping with Fair Trading laws.
Items being returned must be sent back within 30 days after you have received your parcel. After this time all sales are final.
Limited Edition Items
All sales on limited edition items are final unless faulty and cannot be repaired or replaced.
Incorrect Item Received/ Damaged on Arrival/Faulty
If the jewels you have received are less than perfect, please contact our Returns Team via email at firstname.lastname@example.org and a member will be in touch within 1-3 business days to assist further.
- PLEASE NOTE: Our returns team will respond to your enquiry with 1-3 business days (excluding weekends and public holidays). We appreciate your patience in waiting for a response 💞
While we always ensure all jewels are assessed before being sent out, it is the customer's responsibility to check their order upon delivery.
Please complete the Product Return Form and include in your return parcel. If you do not have access to a printer or would like to be more environmentally friendly, you are welcome to write the required information on a spare piece of paper.
Items returned without a Product Return Form will be issued a credit note.
Returned items are only accepted via post and not in person. If returned items arrive at HQ damaged due to lack of protection (i.e. not in a padded envelope), the return will not be processed, and the items will be sent back to the address provided.
Shipping fees to send back returns are paid for by the customer. Australian customers may use the Return Label Portal Here. All international customers should head to the nearest post office to arrange return shipping.
Upon receiving your return our Online team will be in contact via email and process the return within 3-5 business days.
Indie and Harper is not liable for the loss of item(s) being returned to us. We recommend retaining your shipping receipt as proof of shipment and tracking.