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RETURNS

We pride ourselves on our products and Customer Service, however we understand that sometimes things just go oh so wrong!

It can also be daunting to purchase jewels online and we are here to help where ever possible.  

Please fill out the necessary information on the form below and press submit. Once the form has been submitted, a member of our returns team will be in contact with you :) Please allow 1-3 business days for a response. 

*Please note we do not offer refunds or exchanges on Earrings due to hygiene reasons.

*Please read the information below the form before submitting :)

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For example 'what if the ring doesn't fit?', ‘what if my product arrives faulty?’, ‘what if my product breaks after I’ve just bought it?

We offer full refund and exchange on all of our products (this does not include sale products or Earrings due to hygiene reason) if contacted within 30 days once product has been received (does not include the postage costs).

*Please make sure that when sending back a product the packaging used is secure, we will not take responsibility for any missing items if this is not the case. 

All returns must be posted back in a padded envelope due to paper envelopes ripping during transit or goods arriving damaged.

Unfortunately we can only accept returned goods that arrive in their original condition.

If your product is faulty we will offer full refund or exchange within a 3 month period after purchase.

Returns can take up to 7 business days to process once received so please be patient. We also suggest that you do not post returns back via express post.

*Please note for damaged goods we will only refund the original amount paid for shipping.

 

 

 

 

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